- 目录介绍
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Module 1 Daily Communications
unit 1 Introductions and Greetings
unit 2 Thanks, Congratulations, Agreements, and Good Wishes
unit 3 Making Requests and Asking for Information
unit 4 Offering Information and Help
unit 5 Making Apologies
unit 6 Saying Goodbye
Module 2 Front Office
unit 1 Reservations
unit 2 Check-in
unit 3 Concierge Service
unit 4 Check-out
unit 5 Operator
unit 6 Others
Module 3 Food and Beverage Service
Unit 1 Table Reservations
Unit 2 Welcoming Guests
Unit 3 Taking Orders
Unit 4 Serving Dishes
Unit 5 Paying Bills
Unit 6 Room Service
Unit 7 Bar Service
Module 4 Housekeeping
Unit 1 Welcoming Guests
Unit 2 Cleaning Rooms
Unit 3 Laundry Service
Unit 4 Miscellaneous Services
Unit 5 Dealing with Emergencies